Winrm App Privacy Policy – Personal Data Protection for Malaysian Users

Winrm app collects several categories of personal data from members during the registration process, platform use, and interactions with our support team. Below is a complete list of the data categories we may collect:

Winrm app does not collect sensitive personal data such as health information, religious beliefs, or political affiliations, except where specifically required to fulfil a legal obligation.

Your personal data is collected by winrm app through several different channels throughout your interactions with our platform:

• Account Registration: Information you provide when registering a new account with winrm app — including your name, phone number, email address, and payment details.
• Platform Use: Data automatically generated when you use the winrm app website or app — including betting activity, games played, and session duration.
• Financial Transactions: Information provided when making deposits or withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Boost, or ShopeePay.
• Identity Verification: Documents you submit for account verification purposes, such as copies of your MyKad, bank statements, or utility bills.
• Customer Support Interactions: Information you share when contacting the winrm app support team via live chat, email, or WhatsApp.
• Cookies and Similar Technologies: Technical data collected automatically via cookies and tracking pixels when you browse the winrm app website.

Winrm app uses members' personal data solely for the following legitimate purposes. We do not use your data for any purpose beyond what is stated below:

• Account Management: Creating, maintaining, and securing your winrm app member account, including the login process, identity verification, and account security.
• Transaction Processing: Processing deposits and withdrawals in Malaysian Ringgit (RM) securely and accurately via your chosen payment method.
• Service Delivery: Providing access to all winrm app products, including Sports Betting, Live Casino, baccarat, jackpots, badminton, and e-sports.
• Service Communications: Sending important account-related notifications such as transaction confirmations, security alerts, and terms updates.
• Customer Support: Resolving enquiries, complaints, and assistance requests submitted to the winrm app support team.
• Legal Compliance: Fulfil legal obligations, including anti-money laundering (AML) requirements and applicable statutory reporting obligations in Malaysia.
• Responsible Gambling: Monitoring betting patterns to detect signs of problem gambling and providing appropriate support in line with our responsible gambling program.
• Platform Improvement: Analysing aggregated usage data (without identifying individuals) to improve the performance, design, and functionality of the winrm app platform.
• Marketing Communications: Sending you information about winrm app bonuses, promotions, and exclusive offers — only where you have given your consent to receive them.

Winrm app may share member personal data with a limited number of third parties under the following circumstances only. All third parties we work with are contractually bound to maintain the confidentiality of your data:

• Payment Service Providers: Transaction information is shared with authorised payment processors — including Touch 'n Go, GrabPay, DuitNow, FPX, and relevant Malaysian banks — to facilitate your deposits and withdrawals.
• Technology Service Providers: Software and infrastructure providers that support winrm app in operating the platform — including cloud service providers, identity verification systems, and casino game software providers. All such providers are bound by strict data protection agreements.
• Legal Authorities: Winrm app may be required to disclose personal data to Malaysian government authorities or law enforcement agencies when mandated by law, court order, or a directive from a legitimate regulatory body.
• Audit and Compliance: Independent auditors and compliance firms appointed to verify that winrm app operates in accordance with applicable legal and regulatory standards may be granted limited access to data required for audit purposes.

Winrm app implements comprehensive technical and organisational security measures to protect members' personal data against unauthorised access, loss, destruction, or inadvertent disclosure.

• Data Encryption: All personal and financial data is stored in encrypted format using the latest industry encryption standards. Data in transit is protected by TLS 1.3 protocol.
• Access Controls: Access to members' personal data within winrm app's internal systems is restricted on a need-to-know basis — only staff who require access to carry out their legitimate job duties are permitted to do so.
• Continuous Monitoring: Our systems are monitored around the clock to detect suspicious activity or unauthorised access attempts. Any security incidents will be addressed promptly, and affected members will be notified.
• Data Backup: Member personal data is backed up regularly to separate secure storage locations to ensure data continuity in the event of an emergency.

Regarding data retention periods, winrm app retains members' personal data for as long as the account remains active, and for the following additional periods after account closure:

• Financial transaction records: 7 years (in line with Malaysia's Income Tax Act requirements and AML regulations).
• Identity verification data: 5 years after account closure.
• Customer support communication records: 3 years.
• Technical data and server logs: 12 months.

Once the designated retention period has elapsed, your personal data will be securely deleted or anonymised in accordance with our standard procedures.

The winrm app website and mobile app use cookies and similar tracking technologies to enhance the user experience and collect analytics data. Below are the types of cookies we use:

• Essential Cookies: These cookies are required for the core functionality of the winrm app platform — such as maintaining your logged-in status and saving your language preference. They cannot be disabled as they are essential to platform operation.
• Performance Cookies: Used to collect information on how you use the winrm app platform — such as which pages you visit most and how long you spend on them. This data is used to improve overall platform performance.
• Functional Cookies: Allows the platform to remember your preferences — such as saved username, display settings, and other personal configurations — to enhance your experience on future visits.
• Analytics Cookies: Helping us understand platform usage patterns on an aggregated basis for the purposes of improving winrm app's products and services.

You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the winrm app platform and your overall user experience.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by winrm app. To exercise any of these rights, please contact us at support@winrmapp.net and state your request clearly:

• Right of Access: Request a copy of the personal data we hold about you. We will respond within 21 business days.
• Right to Rectification: Request the correction of inaccurate or incomplete data. Corrections will be carried out within 14 business days of verification.
• Right to Erasure: Request the deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Object to Marketing: Object to the use of your data for direct marketing communications at any time via the unsubscribe link in our emails or through your account settings.
• Right to Lodge a Complaint: If you believe winrm app has breached the PDPA in the processing of your data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

In certain cases, winrm app members' personal data may be transferred to or stored on servers located outside Malaysia — particularly where technology service providers operate on a global basis. When this occurs, winrm app ensures that such data transfers are carried out with protections equivalent to Malaysia's PDPA standards:

• Winrm app only engages overseas service providers that maintain internationally recognised data protection standards.
• All cross-border data transfers are conducted under legally binding data transfer agreements that ensure adequate protection for your personal data.
• Winrm app conducts regular compliance monitoring of overseas service providers to ensure that data protection standards are consistently maintained at all times.

Winrm app is a platform restricted to users aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18. winrm app's registration system requires age verification, and we have procedures in place to detect and remove accounts registered by underage individuals.

If you believe a child has registered a winrm app account without the knowledge or consent of a parent or guardian, please contact us immediately at support@winrmapp.net and we will investigate and take the appropriate action without delay.

Winrm app reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When material amendments are made, we will:

• Notify you by email to your registered address at least 14 days before any amendment takes effect.
• Display a clear notice on the winrm app homepage regarding upcoming amendments.
• Updating the "Last Updated" date at the top of this document to reflect the date of the most recent amendment.

Continued use of the winrm app platform after the effective date of any Privacy Policy amendment constitutes acceptance of the revised policy. If you do not agree with any amendment, please stop using the platform and contact us to close your account.