Winrm App Terms & Conditions – Malaysia Betting Platform User Guide

Winrm app is an online betting platform open to Malaysian citizens and permanent residents who meet the eligibility criteria below. Account registration is free and can be completed via the winrm app website or mobile app.

• Minimum Age Requirement: You must be at least 18 years of age at the time of registration. winrm app reserves the right to request age verification documents at any time, and any account unable to verify its age will be suspended immediately.
• One Account Per Person: Each individual is permitted to hold only one winrm app account. Multiple account registrations by the same individual are strictly prohibited, and all such accounts will be closed without any refund of remaining balance.
• Accurate Information: You must provide accurate, complete, and up-to-date registration details. Your full name, Malaysian phone number, and a valid email address are mandatory during registration.
• Identity Verification: winrm app reserves the right to request further identity verification at any time — including copies of your MyKad or passport, bank statements, or proof of address — particularly before processing your first withdrawal.
• Prohibited: Individuals who have previously been banned from betting, winrm app employees and their immediate family members are not eligible to register an account on this platform.

Winrm app accepts deposits via Malaysian local payment methods only. All amounts are in Malaysian Ringgit (MYR) and winrm app does not charge any additional fees for standard deposits.

Winrm app reserves the right to decline deposits suspected of originating from unlawful sources or linked to illegal activity. Failed deposits will be automatically refunded to the original payment method within 1 to 3 business days.

Withdrawing winnings is the right of every eligible winrm app member. winrm app is committed to processing all valid withdrawals within the stipulated timeframe, with no hidden fees.

• Withdrawal Methods: Withdrawals may only be made to the same payment method used for your original deposit. This is a security measure to prevent fraud and money laundering.
• Minimum Withdrawal Amount: The minimum withdrawal amount is RM50 for eWallet and RM100 for FPX bank transfer.
• Daily Limit: The standard daily withdrawal limit for regular accounts is RM10,000. VIP members may apply for a higher limit through their account manager.
• Processing Time: Malaysian eWallets (Touch 'n Go, GrabPay, DuitNow, Boost) are processed within 5–15 minutes. FPX bank transfers, Maybank2u, and CIMB Clicks are processed within 15–60 minutes during normal operating hours.
• Wagering Requirement: Bonuses received must meet the specified rollover (wagering) requirements before the bonus portion can be withdrawn. The original deposit balance may be withdrawn at any time.
• Large Withdrawal Verification: Withdrawals exceeding RM5,000 may require additional identity verification before processing. This is a standard procedure to safeguard your account security.

Winrm app offers a variety of bonuses and promotions to its members. Each bonus is subject to specific conditions stated in the respective bonus terms. The following general conditions apply to all winrm app bonuses:

• 150% Welcome Bonus: Available to new members making their first deposit. Credited instantly to the account bonus balance. Rollover requirement: 20x the bonus amount. Valid for 30 days from the date of credit.
• 30% Weekly Reload: Available every Sunday for active members. Maximum RM300 per week. Rollover requirement: 15x the bonus amount. Valid for all betting products.
• 10% Cashback: Calculated based on net weekly losses. Credited every Monday morning. No rollover requirement for cashback. Maximum RM500 per claim.
• One Active Bonus at a Time: Only one bonus may be active at a time. You may not combine two different bonuses within the same betting session.
• Bonus Abuse Policy: winrm app employs sophisticated monitoring systems to detect bonus abuse attempts. Accounts found to have abused the bonus system will be closed and all bonuses forfeited.
• Game Exclusions: Certain games may be excluded from bonus rollover requirements. Please check the specific bonus terms for each promotion.

Betting on winrm app is subject to the following general rules, which apply across all betting products including Sports Betting, casino, baccarat, jackpots, and e-sports:

• Member Responsibilities: Members are fully responsible for ensuring all bets placed are correct before confirming them. Confirmed bets cannot be cancelled except under specific circumstances as set out in the relevant product rules.
• Final Result: The results of all matches and games used to determine bet outcomes are based on official sources recognised by winrm app. winrm app reserves the right to void bets where results have not been officially verified.
• Technical Error: winrm app is not liable for any losses arising from technical disruptions, internet failures, or device issues on the member's end. Bets affected by system interruptions on winrm app's side will be settled fairly in accordance with established policy.
• Betting Limits: winrm app reserves the right to set minimum and maximum bet limits for any product, market or event at any time. These limits may vary by league, bet type and member account profile.
• Suspicious Betting: winrm app reserves the right to void or suspend bets suspected of involving match-fixing, the use of software bots, or any form of fraud. Accounts implicated will be suspended immediately.

Winrm app's Sports Betting section covers football (Malaysia Super League, EPL, UCL, La Liga, and 50+ other leagues), badminton, e-sports, basketball, tennis, and more. The following specific rules apply to Sports Betting:

• Bet Acceptance Period: Pre-match bets close when the match kicks off. In-play betting may continue up to the cut-off time designated by winrm app during the match.
• Postponed or Cancelled Matches: If a match is postponed and does not resume within 48 hours of the originally scheduled time, all pre-match bets on that match will be voided and stakes returned to members.
• 90-Minute Rule: For most football bets, the applicable match time is 90 minutes of regular play, excluding extra time and penalties, unless otherwise stated in the relevant betting market terms.
• In-Play Betting: In-play odds change continuously in line with match conditions. In-play bets confirmed at a specific odds value are final and are not affected by any subsequent odds movement.
• Incorrect Odds: winrm app reserves the right to void bets placed at clearly incorrect odds due to technical errors or data entry mistakes. Affected members will be notified and their stakes refunded in full.

The following specific rules apply to all Live Casino, baccarat, jackpot and slots games on winrm app:

• RNG & Game Fairness: All slots and jackpot games on winrm app use a Random Number Generator (RNG) that has been independently tested and certified to ensure fair and random outcomes. Live Casino games are conducted by trained dealers operating under strict protocols.
• Connection Disruption: If your internet connection is lost during an active casino or slots game round, the outcome of that round will be recorded by winrm app's server system and settled accordingly once you reconnect.
• Progressive Jackpot: Progressive jackpot values displayed are real-time estimates and may differ slightly from the actual amount due to data latency. The jackpot value credited to a winner is the actual amount recorded by the system at the moment of the win.
• Casino Betting Limit: Every casino table and slots game has set minimum and maximum betting limits, which are clearly displayed in the game interface before you start playing.

Your account security is a shared responsibility between winrm app and you as a member. While winrm app employs robust technical security measures, you are also expected to take the following steps to protect your account:

• Do not share your account password with anyone — including family members, friends or anyone claiming to be a winrm app representative.
• Enable two-factor authentication (2FA) for an extra layer of protection on your account.
• Log out of your account after each session, especially on public or shared devices.
• Contact winrm app's support team immediately if you suspect any unauthorised access to your account.
• Winrm app will never ask for your account password via email, SMS, or any other communication channel.

Winrm app reserves the right to suspend or close any account that violates these terms and conditions. Account closure may occur without prior notice in cases of serious breaches. The following activities are strictly prohibited:

• Creating multiple accounts to exploit bonuses (bonus abuse).
• Using bots, automated scripts, or any unauthorized method to gain an unfair advantage in betting.
• Collusion between players to manipulate bet outcomes.
• Money laundering or the use of funds derived from criminal activity.
• Registering an account on behalf of another individual without written authorization.
• Providing false information or impersonating another person.

In the event of account closure due to a terms violation, winrm app reserves the right to withhold the account balance pending the outcome of an investigation. Any balance deemed legitimate (unrelated to the violation) will be returned to the member once the investigation concludes.

Winrm app is deeply committed to the well-being of its members and to promoting responsible betting. All members are encouraged to use the self-control tools provided by winrm app:

• Deposit Limit: Set daily, weekly, or monthly deposit limits based on your financial means through your account settings. Limits take effect immediately and can only be reduced or maintained; increasing a limit requires a 24-hour waiting period.
• Loss Limit: Set a maximum loss limit you are comfortable with over a defined period. The platform will block new bets once this limit is reached.
• Self-Exclusion: Request a temporary account suspension for 24 hours, 1 week, 1 month, 3 months, 6 months, or 12 months if you need a break from betting.
• Permanent Self-Exclusion: If you wish to stop betting permanently, you may apply for permanent self-exclusion. Your account will be closed permanently and cannot be reopened.

Winrm app shall not be liable for any direct or indirect losses arising from the use of this platform, unless such losses result directly from proven negligence or misconduct by winrm app. winrm app's maximum liability to any member in any claim is limited to the amount deposited by that member within the 30 days preceding the claim.

Winrm app does not guarantee that the platform will operate without interruption or be entirely free of errors. However, we are committed to maintaining platform uptime of 99.8% or higher and will notify members within a reasonable timeframe of any scheduled maintenance.

Winrm app reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to members via their registered email or an in-platform notice at least 7 days before taking effect. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised terms.

If you have any questions, disputes or feedback regarding these Terms & Conditions, please contact the winrm app customer support team:

• Email: support@winrmapp.net
• Live Chat: Available 24/7 on the winrm app mobile app and website
• Support Languages: Malay and English
• Response Time: Live chat response under 5 minutes; email within 24 business hours